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Patients have long valued the relationship between themselves and their doctor, but during the pandemic it became clear that people wanted greater opportunities to have their say in the way services are delivered. -
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Caring for someone with dementia can be challenging, and carers often report feelings of guilt, confusion, and anger. We spoke to carers across Bristol to find out what help they needed, and put together a resource to help them access support. -
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Becoming a new parent comes with challenges, and it's important to get support from your health visitor. We've been working with Bristol's health visiting team, who have now improved the information they give to parents, particularly around feeding. -
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After collating the experiences of experiences of people involved with hospital discharges, local NHS leaders have pledged clearer information, better communication with patients and carers, and £17m investment into the discharge to assess model. -
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Many of us use our GP practice website to find out vital information such as out-of-hours care and making a complaint. When we discovered that many were difficult to navigate, we created a tool to help practices improve their websites for patients. -
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In 2022-23, we supported more than 1000 people and held almost 150 learning sessions to help older adults learn about the NHS app and develop the skills to order prescriptions, view test results, book GP appointments, and access online consultations.