We asked people if and how their physical health affects their mental health, and what changes they would like to see from health and social care services.

Last year, almost 1000 people shared their experiences of health and social care services with us. Our annual report highlights all the ways we've used your feedback to improve care, plus our plans for the year ahead.

102 people in Knowle West, Hartcliffe and Weston-super-Mare spoke to us about their experiences of health and social care. They shared the barriers and failures that prevented them from accessing local services, and what improvements are needed.

We are the independent champion for people who use health and social care services. By sharing your feedback we can work with services to help them improve and ensure that people are at the heart of care.