Healthwatch organised workshops to hear people’s feedback on long-term health conditions, to gain their experiences of using health and social care services and which services they felt had help supported them with their needs.
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
This report considers the types of comments and the services they relate to, and the themes emerging from the issues and concerns heard between April and June 2017